Privacy Policy
BalayWorks uses personal information to manage home service requests, verify providers, process payments, provide support, and keep the platform secure.
Information we collect
Account and contact details include name, mobile number, email address, and sign-in information. Service data may include addresses, job descriptions, messages, photos, location details you choose to share, quotes, work reports, ratings, complaints, and refund evidence.
Provider applications may include identity, qualifications, and payout details. Payment records include transaction status, amount, method, and references; online payment handling involves PayMongo. We also process basic technical and security information needed to operate the site.
Why we use it
We use this information to create and protect accounts, match customers and providers, perform and document jobs, calculate charges and payouts, verify payments, respond to support requests, investigate disputes, prevent fraud, keep accounting records, and comply with legal obligations.
Where an optional feature needs permission, such as browser notifications or location access, you can choose whether to enable it.
Who receives it
Relevant job details are shared with the assigned provider and BalayWorks staff who need them to coordinate and support the service. Payment information needed to complete online transactions is handled with PayMongo. Hosting, communications, and other service providers may process information for BalayWorks under appropriate safeguards. We may disclose information when required by law or to protect rights and safety.
Security and retention
We use account access controls and restrict private job and provider files to authorized users. No online system can guarantee absolute security. We keep information for as long as needed for the service, disputes, accounting, security, and applicable legal duties, then delete or de-identify it when appropriate.
Your privacy choices and rights
You may ask about, access, or correct your personal information, or request its deletion where the law allows, by contacting BalayWorks. You can also choose not to enable optional permissions. We will respond through the available support channels and verify your identity before acting on a request.