Refund Policy
If a service or payment has a problem, BalayWorks reviews the job record and the information supplied by the customer and provider. Refunds may be full or partial.
Before work starts
Customers can cancel a request before work begins without a cancellation charge. If an online payment was already made, contact us so we can review the transaction and arrange the appropriate refund.
After a provider begins travel or work, the circumstances are reviewed individually; extra charges are not applied automatically.
Assessment and completed work
A completed diagnostic or assessment can remain payable even if the customer chooses not to proceed with a repair. If the approved repair does not take place, we review whether any repair-related amount is refundable.
If work was completed but has a problem, we review the approved scope, evidence, payments, and any proposed remedy. An approved refund may cover all or part of the payment.
How to request a review
For a paid job, open its Complaints & Refunds option in your customer account, or contact BalayWorks with your job reference, payment details, and a description of the issue. Photos or messages can help us assess the case.
BalayWorks may ask the provider for a response before deciding the outcome. We will communicate the decision and any approved amount through the available support channels.
How refunds are returned
Eligible PayMongo online payments are refunded through the payment provider to the original payment method where supported. Cash or manual payments are returned by BalayWorks through an agreed, documented method.
Processing time depends on the payment method and financial provider. Please do not send passwords or full payment-card details when requesting help.
Further help
If you disagree with an outcome, reply with the reason and any additional evidence so we can review it. This policy does not limit rights available under applicable Philippine consumer law.