Terms & Conditions
These terms explain how customers and providers use the BalayWorks home services marketplace. Please read the price and scope shown on each job before approving work or paying.
Accounts and service requests
Provide accurate contact, address, and job information, keep your sign-in details secure, and use the service lawfully. Customers choose a primary category and service subtype, then submit the details needed to assess the request. Providers must provide truthful application and qualification information. BalayWorks reviews applications and coordinates assignments; availability is not guaranteed for every request or area.
Scope and pricing
A listed fixed fee applies to the stated service scope. Other services may show a diagnostic or assessment fee, a minimum starting price, or a quote requirement. A starting price is not the final price. Materials, additional labor, platform fees, and travel charges may affect the total.
The customer can review the applicable breakdown and must approve a quote or added work before it becomes part of the job. Work outside the approved scope requires additional approval.
Assessment and repair decisions
Where an assessment applies, its fee covers the assessment even if the customer decides not to proceed with repair. The customer may choose the assessment only or approve the proposed complete work, as shown in the job.
The amount due and available payment action are displayed before payment. Do not pay an amount that differs from the approved job total without contacting BalayWorks.
Payment and completion
Available payment methods are shown at checkout and may include supported PayMongo online methods or cash. An online payment is considered confirmed when BalayWorks receives payment confirmation from the payment provider. Keep the job record and payment receipt for reference. Providers submit a work report and completion evidence through the platform.
Cancellations and concerns
A customer may cancel before work begins without a cancellation charge. Once a provider has begun travel or work, charges for the assessment, travel, or completed work may apply and are reviewed individually. If you have a concern about a job, report it through the job record or contact BalayWorks with the job reference so it can be reviewed promptly.